Booking Confirmations, Check-in Reminders & Hotel Guest Messaging via WhatsApp & SMS in India
Send instant booking confirmations, check-in nudges, boarding reminders and post-stay review requests — across SMS, WhatsApp Business API, RCS and Voice for airlines, hotels and OTAs.
- Booking confirmations — Instant SMS + WhatsApp confirmation with PNR / booking ID, e-ticket and check-in deep link.
- Check-in & boarding — Pre-flight check-in nudges, boarding-pass delivery on WhatsApp, gate-change alerts the moment the change is published.
- Itinerary changes — Schedule changes, hotel reassignments, layover updates and cancellation flows with re-booking links.
- Post-stay reviews — Day-after WhatsApp review request with a one-tap rating and follow-up promo for the next stay / next trip.
Indian travel and hospitality is a multi-step, time-critical journey. From booking confirmation to check-in, from boarding-pass delivery to post-stay reviews, every message needs to land in seconds, often across multiple languages and time zones. Ojiva AI gives airlines, OTAs, hotels and resort chains, IRCTC integrators, bus and rail aggregators, and tour operators a single platform that handles the full lifecycle — booking confirmation, payment receipt, check-in nudge, boarding-pass delivery, itinerary change, gate / room change, post-stay review and re-booking nudge. Templates work in major Indian languages, transactional bursts during sale events are sized for, and WhatsApp two-way concierge support handles the moments where automation isn't enough.
What Travel & Hospitality teams tell us they struggle with
Time-critical alerts that cannot wait
Gate change, flight delay, cancellation, hotel-room reassignment — these messages have to arrive in seconds. A delayed gate-change SMS is a missed flight. The platform behind it has to be sized for that bar.
Multi-language guests at scale
Indian travellers expect content in their language. International inbound tourists expect it in theirs. Manual translation doesn't scale; per-language templates approved once and reused per-guest do.
Post-stay engagement that gets neglected
Reviews, loyalty enrolment and re-booking nudges often get neglected once the guest has left. The result is leaving repeat-purchase economics on the table.
Booking confirmations, check-in nudges & itinerary alerts via Bulk SMS
Reliable rail for transactional travel touchpoints — booking confirmation, payment receipt, check-in OTP, itinerary changes. DLT-registered templates handle Indian operator delivery.
- Booking confirmations
- Check-in & boarding
- Itinerary changes
Two-way WhatsApp concierge for bookings, itinerary changes & guest support
Where richer guest interactions live — two-way concierge support, boarding pass delivery as a media attachment, group-booking coordination, restaurant and spa reservations.
- Post-stay reviews
- Loyalty and re-booking
- Group-booking coordination
Rich boarding passes, hotel amenity cards and check-in buttons via RCS
For supported devices, RCS adds verified sender, brand colours and rich itinerary cards. Useful for premium airline / hotel brands where in-inbox presentation matters.
- Match channel to message urgency
- Localise template variants
- Use WhatsApp for boarding-pass delivery
Key workflows for Travel & Hospitality teams
Each workflow ships in days — no custom dev needed. Use no-code flows, the visual builder, or REST API.
Booking confirmations
Instant SMS + WhatsApp confirmation with PNR / booking ID, e-ticket and check-in deep link. Guest gets the message before they put the phone down.
Check-in & boarding
Pre-flight check-in nudges, boarding-pass delivery on WhatsApp, gate-change alerts the moment the change is published. Reduces gate-counter chaos and missed boarding events.
Itinerary changes
Schedule changes, hotel reassignments, layover updates and cancellation flows with re-booking links. Guests reach a human agent on WhatsApp if needed.
Post-stay reviews
Day-after WhatsApp review request with a one-tap rating and follow-up promo for the next stay / next trip. Builds review volume passively and surfaces issues early.
Loyalty and re-booking
For loyalty members, segment-targeted offers — birthday upgrades, milestone perks, dormant-member win-back. Higher engagement than a generic newsletter.
Group-booking coordination
For weddings, corporate offsites or tour groups, a shared WhatsApp thread coordinates all participants — itinerary, room allocation, transfer details — without WhatsApp groups breaking.
Why Travel & Hospitality teams choose Ojiva AI
The results that move the needle — across SMS, WhatsApp, RCS and Voice.
Faster guest response to disruptions
Schedule-change messages land in seconds, not minutes — guests can replan before reaching the airport / hotel desk.
Lower call-centre load during peaks
WhatsApp self-service handles routine check-in, room-status and re-booking queries that would otherwise hit the call centre.
Higher post-stay review volume
A simple post-stay WhatsApp request collects feedback at scale — both for issue triage and for OTA / Google review pipeline.
Better re-booking conversion
Segment-targeted re-booking nudges to past guests outperform generic promotional blasts in both engagement and conversion.
Cleaner brand experience
Verified senders, branded RCS cards and consistent template voice keep every message looking like the brand, not the aggregator.
Templates can be approved in multiple Indian languages. Transactional traffic registered on DLT for clean delivery to operator networks.
Travel communication is largely transactional but does include marketing and re-booking nudges. Ojiva AI handles both: transactional templates (booking confirmation, schedule change, check-in OTP) are registered separately from marketing templates (sale offers, loyalty perks), opt-outs are distinct, and per-template audit logs help operators support a high message-volume programme without surprises.
Travel & Hospitality — Frequently asked questions
Common questions from travel & hospitality teams evaluating Ojiva AI.
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